For information about Mercy Corps' commitment to organizational learning:
Email Anna Young, Mercy Corps' Senior Director of Strategy and Learning, at firstname.lastname@example.org
Mercy Corps is committed to being a learning organization. Over the past five years we have invested in three areas of the agency — team development, information management and knowledge generation and sharing — to improve our staff effectiveness and program results.
Mercy Corps is committed to being a learning organization in order to:
• Become more effective in achieving its mission by understanding and applying recommended practices;
• Work efficiently and achieve meaningful impact enabled by easy access to information resources and communities of practice;
• Participate as a leader in industry-wide innovative thinking by developing, documenting and disseminating lessons learned, new strategies and recommended practices; and
• Attract, develop and retain outstanding leaders who promote learning across the organization
Our approach has been heavily influenced by Peter Senge’s instrumental work, “The Fifth Discipline: The Art and Practice of the Learning Organization” (1994) as well as Bruce Britton’s “Learning for Change: Principles and Practices of Learning Organizations” (2002), which is targeted at development organizations like ours.
Over the past five years we have invested in three areas of the agency — team development, information management and knowledge generation and sharing — to improve our staff effectiveness and program results. Below are the major initiatives we have undertaken.
Monitoring and Evaluation
Mercy Corps’ Design, Monitoring and Evaluation (DM&E) initiative has been underway since 2003. The 100-plus Mercy Corps staff working full or part-time on DM&E challenges in the field are an integral part of this initiative. In rapidly changing environments, monitoring the results of our programs allows teams to build on strengths and make course corrections where necessary. The core philosophical approach underpinning this initiative is that DM&E should be led, tailored and driven by our country offices.
For example, a baseline study in Indonesia for a child nutrition project that was intended to support school lunches actually found that intestinal worms causing anemia were the leading cause of malnutrition. Based on this information, the project changed course and began giving deworming tablets to combat the anemia. An evaluation showed that this intervention was dramatically decreasing malnutrition. We advocated for the government of Indonesia to adopt the program, which has since been rolled out countrywide.
Innovative relationships with leading universities provide Mercy Corps with access to a wealth of expertise, research and current thinking that supports excellence in our field programs. Universities have seconded faculty with specialized skills and knowledge to assist our programs and offer education opportunities and scholarships to Mercy Corps staff and partners.
To date we have partnered to place leading field practitioners in academic environments where they teach, research and document learning. Participating universities include Harvard, Yale, Edinburgh, Johns Hopkins and the University of Washington. In addition, universities have assisted our field operations by providing specific expertise -- for example, Oregon State University provided agricultural economics experts for our Nepal program.
In 2008, Mercy Corps’ graduate internships program placed over 40 interns in 30 field offices around the world. Interns carried out important tasks supporting monitoring and evaluation, assessments in public health and agriculture and many other fields.
Mercy Corps aims to inspire our teams to apply innovation and social entrepreneurship to solve the most critical problems facing the communities we serve. We strive to attract, retain and develop team members who serve as the engine to achieving this goal. To assist new hires with orientation to the agency, Mercy Corps has developed e-learning courses that are available to team members worldwide.
In addition to training, we provide staff with opportunities to serve in various functions and regions through special assignments and temporary postings elsewhere in the world. All staff are encouraged to spend five percent of their time on learning.
Learning From Each Other
In the pressure of rapid implementation of programs in emergency and transitional environments, one can forget to reflect on program successes and weakness. Our commitment to capturing learning through field studies, lessons learned, workshops, tool development and journal articles aims to make it easier to transfer knowledge internally and share it with our external colleagues.
For example, in the summer of 2008, we conducted an open-ended inquiry regarding the most significant changes in terms of stability and recovery since Kosovo’s active conflict in the late 1990s. Participants from 13 diverse communities identified the issues, actors and approaches that have had the greatest impact on these changes. Other examples are available on our website.
Information management entails acquiring, organizing, retrieving, delivering and maintaining information -- from multiple sources, to multiple audiences. Mercy Corps has a variety of internal sources of information and technology platforms to enable effective collaboration. As a learning organization, we work to make information readily available to our worldwide staff (even when Internet access is unreliable, as is the case in many of our field offices) by using a variety of print and electronic media.
All stories about Organizational Learning
Vision for Change October 29, 2014
Our vision for change framework is a graphic representation of the way in which key actors, operating principles, and external conditions interact in the service of our mission.
Uganda: Navigating complexity: Adaptive management in the Northern Karamoja Growth, Health & Governance program October 2, 2014
Development actors increasing agree that managing programs adaptively – especially complex interventions – can improve their effectiveness. But what does adaptive management look like in practice?
Managing Chaos: Recommendations for Ending Extreme Poverty in Fragile States June 26, 2014
Download the PDF
Japan: After the Japan Earthquake: NGO Survey June 13, 2014
Completed by Japan Platform approximately two years after the Great East Japan Earthquake this survey was conducted as part of the ‘Tomodachi NGO Leadership Program’ to evaluate the response of Japanese NGOs to the crisis.
Mercy Corps' Research Partnerships September 23, 2013
As part of its commitment to learning, Mercy Corps partners with a large range of academic institutions, think tanks and peer organizations from across the globe to engage on research and evaluation pertaining to our programs.
Indonesia: Using innovative technologies to measure behavior change in public health programs July 9, 2013
Mercy Corps Indonesia recently partnered with Portland State University’s SWEETLab to pilot remotely reporting sensors for measuring the use of water and sanitation facilities in poor urban neighborhoods.
Online Security Orientation April 23, 2013
Mercy Corps has developed an online security orientation for new hires, current employees and Mercy Corps guests traveling to the field. The course is available in English, French and Arabic. We hope to offer it soon in Spanish.
Indonesia, Zimbabwe, Uganda: Agri-Fin Mobile Baseline and Product Development Survey Abridged Reports - Indonesia, Uganda and Zimbabwe February 4, 2013
Between August and October 2012, Mercy Corps under the Agri-Fin Mobile Program commissioned various Development Consultants in Indonesia, Uganda and Zimbabwe to undertake baseline and product development surveys.
Program Management Manual August 30, 2012
Programs are at the heart of Mercy Corps’ strategy of community-led, market-driven activities in pursuit of our Vision for Change. Through our programs we are held accountable to communities, donors and the world.
Afghanistan: Being Smart About Development in Afghanistan March 29, 2012
Mercy Corps has been working in Afghanistan since 1986, and in recent years we have helped more than 2.5 million Afghans through a wide range of community-based agriculture and economic empowerment programs.